Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jesus Cruz

Jesus Cruz

June 10, 2025

5  out of  5
rating by Jesus Cruz
"Although I did not go with your office for insurance, I would like to comment on how nice everyone was. I have a difficult schedule most days, when I was able to review my quote I did not feel any pressure to just buy.Margaret was patient and kind when helping me understand what I needed to ensure the protection of myself and family. I am hopeful that when my policy renews, I am able to move to your company. Thank you again"
Profile photo of DIDIER LOZANO VARGAS

DIDIER LOZANO VARGAS

June 10, 2025

1  out of  5
rating by DIDIER LOZANO VARGAS
"I've been trying to cancel the insurance on my damaged car for a month and a half. I've called and emailed repeatedly-especially to Mike, who seems completely uninterested- and they still haven't resolved anything. Canceling a policy shouldn't be this difficult. strongly recommend going somewhere else."
We responded:
"Thank you for your feedback, even though this is all half-truth and your initial problem started with after-hours customer service, who made the mistake, not my office. You emailed me once and have given my office less than 24 hours to resolve an issue that does not happen instantly. While we wish our systems were instantaneous, it does take time to process changes and cancellations. Your account will be rectified but unfortunately not as fast as you would like it to."
Profile photo of karen davila (karen_lisette)

karen davila (karen_lisette)

June 3, 2025

5  out of  5
rating by karen davila (karen_lisette)
"While looking for renters insurance i found Josh, and he is the most helpful, accommodating and informative agents ever!!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Kui Mew

Kui Mew

June 1, 2025

5  out of  5
rating by Kui Mew
"Excellent Service! Very responsive and super nice to work with especially with Elena and also with Jewell.. Keep up the great service!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Sheila Clark

Sheila Clark

May 29, 2025

5  out of  5
rating by Sheila Clark
"Elena is a pleasure to work with. She is always courteous and prompt in her replies. I enjoy working with her. *****"
We responded:
"Thank you for your 5-star review! My team and I are happy to be your good neighbor, and we are glad that Elena is part of our team as well!"
Profile photo of Ireland McDonald

Ireland McDonald

May 27, 2025

5  out of  5
rating by Ireland McDonald
"Josh is very nice to talk to, easygoing as well. He made this whole process better than expected. This is new to me and it’s whole process that I’m not confident with. Was able to help get the price point I wanted. 10/10 would recommend other to speak with Josh dealing with renters insurance or any other insurance policy. Thank you for making this process something not too stressful for the first time."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of R A

R A

May 22, 2025

5  out of  5
rating by R A
"This State Farm is TOP NOTCH!!! I’ve been with them since 2021 ABSOLUTELY, Great Customer service. The staff ELENA, Margaret and Nicole have ALWAYS provided excellent service every time. I’m confident that they look out for the clients. They have ALWAYS returned my phone and text messages. KUDOS to Mr. Mike Boespflug for building a GREAT TEAM."
We responded:
"Thank you for the great review! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Jared Ainslie

Jared Ainslie

May 22, 2025

5  out of  5
rating by Jared Ainslie
"Josh Howard was great and helped get my insurance pricing back to normal unlike progressive."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Michael Solis

Michael Solis

May 21, 2025

5  out of  5
rating by Michael Solis
"Great job on get us the best deal and coverage for us . Great customer service"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Christopher Williams

Christopher Williams

May 12, 2025

5  out of  5
rating by Christopher Williams
"Josh was thorough, helpful and got me some great deals!"
We responded:
"Thank you for your 5-star review! It's our pleasure to be able to help you and get you the coverage you need!"
Profile photo of Natasha Gonzales Norteno 210 Podcast

Natasha Gonzales Norteno 210 Podcast

December 3, 2024

5  out of  5
rating by Natasha Gonzales Norteno 210 Podcast
"The office did a GREAT job at handling my insurance claim to get my car re-wrapped. They were on top of communication and advocated for me in the best way possible. highly recommend!"
We responded:
"We’re thankful for your feedback Natasha! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Beatrice Frausto

Beatrice Frausto

June 18, 2024

5  out of  5
rating by Beatrice Frausto
"I love State Farm I’ve been with them for so many years and brought over some of my family we love the great job they are doing and always ready to help us when we need information are any questions we might have I would strongly recommend them to any friends to check in with them with any quotes if it’s home auto are life insurance they are the best and very reasonable on prices thank you State Farm for the awesome job you all do"
We responded:
"My apologies for missing this review but THANK YOU Beatrice for the great review and the 5 stars!! It's our pleasure to be able to provide you with great customer service and be there for you and your family. "
Profile photo of Adrian Sancho

Adrian Sancho

June 13, 2024

5  out of  5
rating by Adrian Sancho
"I've been a customer of State Farm since 2021 and have always been impressed with their exceptional service, especially from agent Elena Martinez. I have both auto and business insurance with them, and even after taking a brief break in 2023, I returned in 2024 because they continued to offer the best rates.Elena has consistently provided top-notch service, making the insurance process smooth and stress-free. She is always professional, attentive, and dedicated to finding the best coverage options. I highly recommend State Farm, and I'm grateful for Elena's outstanding support!"
We responded:
"Thank you, Adrian! We think Elena is great too, but we also love to hear it from the people she serves. Thank you for the 5 stars and the continued business. "
Profile photo of Liz Knowles (BandMom71)

Liz Knowles (BandMom71)

June 7, 2024

5  out of  5
rating by Liz Knowles (BandMom71)
"State Farm agent Mike Boespflug and his office staff have always provided excellent customer service and support. I highly recommend them for all of your insurance needs."
We responded:
"Thank you for the great review and 5 stars Liz, we really appreciate it! "
Profile photo of Maria Allen

Maria Allen

June 6, 2024

5  out of  5
rating by Maria Allen
"We really appreciate all State Farm has done to service our life policies through the years. The customer service at Mike Boespflug's is outstanding. Margaret always goes above and beyond helping and explaining details when we have questions. Everyone is very friendly and professional. Choosing any kind of insurance is a personal choice in going with a company you can trust. Thank you State Farm and staff!"
We responded:
"Thank you, Maria, we are very glad to be able to help you and take care of you and your family. Thank you for your continued business and the 5 Stars!"
Profile photo of Demita Crawley

Demita Crawley

May 10, 2024

5  out of  5
rating by Demita Crawley
"Margret really helped me today..she understood my situation and helped me with a hardship..Thank u Margret"
We responded:
"I am glad to hear that we were able to help you out Demita, that's what we are here for! Thank you for the review and for your continued business. "
Profile photo of Vicente Torres

Vicente Torres

May 8, 2024

5  out of  5
rating by Vicente Torres
"Called to get a quote on life insurance. Not only did they give me a quote but also emailed me the quote and proceeded to take the time to explain each one. They recommended the one that best worked for my family and walked me thru the process of setting it up. They followed up with me after to make sure I felt comfortable with my decision. I recommended my daughter to them and she was very happy how easy it was."
We responded:
"This is what it is all about, protecting what matters most to you! Thank you for your confidence in us Vicente!"
Profile photo of lane smyth

lane smyth

February 6, 2024

5  out of  5
rating by lane smyth
"He is extremely thorough and will listen to your needs and wants. He’ll provide you with recommendations and help prioritize to keep costs within your budget. You never feel Ike your being sold something, he and his team will have honest conversations about the best coverage for your specific situation."
We responded:
"It's our pleasure Lane and we appreciate your business and review! It's an honor to be able to take care of you and your family! "
Profile photo of Brandi Harris

Brandi Harris

November 9, 2023

5  out of  5
rating by Brandi Harris
"The most friendly and knowledgeable agent. Wonderful customer service!"
We responded:
"Thank you Brandi! We appreciate the review and 5 stars!"
Profile photo of Betzey De La Paz

Betzey De La Paz

November 8, 2023

2  out of  5
rating by Betzey De La Paz
"I’d like to start by giving Margaret a shout out. When she would call me or I could call her it was always a pleasant experience. I wish I was able to communicate with her for the duration of my vehicle insurance. With that being said, my poor star rating is due to other employees such as Alicia who was completely rude and hung up on me as soon as I told her I wanted to cancel my policy. She did not let me ask other questions, which I had. In addition, there was another time where an employee said she would call me back that same day, but never did. I called her back a week later to remind her and she immediately asked me if I was going to scream at her like other customers have. I am not one to scream at anyone, let alone customer service representatives. For some reason there was an attitude during the entire call while I was the one who was patient and kind. I understand sometimes you may experience rude customers, but you have to remember not everyone is like that. The reason I left State Farm is because Progressive offered a better deal (Alicia did not try to offer a better deal, nor did she ask with who I was going with.)"
We responded:
"Betzey, My sincerest apologies that you experienced this, and I can assure you that it will be handled appropriately with my team. Thank you for the honest feedback and providing me with information that I can use to grow and train my team. "
Profile photo of Trevis Close

Trevis Close

July 26, 2023

5  out of  5
rating by Trevis Close
"UPDATE 7/14/23: I have been working with Mike now for several years. Mike and his team is TOP SHELF. Recently I had a problem and he jumped right in and got it done. If you want the personal touch of someone representing you, he is your guy. He is honest and stands by his word. We all need more of Mike's in the Insurance biasness. Give Mike a call to see how he can help. Best Insurance company I have ever worked with. Professional, fair and willing to help. Mike has put together a solid team, that looks after you and treats you as family. Definitely give them an opportunity to serve you, this office has raised the bar!!!"
We responded:
"Thanks Trevis!! It’s our pleasure to serve our customers with all their insurance needs. Thank you for the opportunity to allow us to help you!"
Profile photo of David Leal

David Leal

June 6, 2023

5  out of  5
rating by David Leal
"Great work by Elena! Very knowledgeable and outstanding customer service."
Profile photo of Matthew Hofman

Matthew Hofman

September 23, 2022

5  out of  5
rating by Matthew Hofman
"Jewell and Mike were amazing to work with! When San Antonio froze over and our apartment was completely flooded, State Farm saved the day!"
We responded:
"Thank you Matthew, it’s our pleasure to be there for you when you need it most. “Like a good Neoghbor!”"
Profile photo of Jethzi Kuker

Jethzi Kuker

August 5, 2022

5  out of  5
rating by Jethzi Kuker
"I was shocked by the amount of help I received with a simple phone call. I really do appreciate the help that Elena Martinez provided."
We responded:
"It is definitely our pleasure to be able to help with any needs you may have Jethzi. Please don’t hesitate to reach out."
Profile photo of Brooke Howard

Brooke Howard

July 14, 2022

5  out of  5
rating by Brooke Howard
"I have always stuck with State Farm no matter where I live, but Mike has made it an absolute pleasure to have all my insurance needs met in San Antonio with State Farm yet again. His staff is always pleasant, and they always get things done fast, and with a smile."
We responded:
"Thank you Brooke! We are always here for you and thank you for your continued business with us. It’s our pleasure!"